Milby IT

Tech Support

Milby IT is located on the 2nd floor room 2200.

Instructional Technology Specialist:

Ms. Lopez

Int IT Cust Serv Reps:

Ms. Salazar

Mr. Nguyen

Ms. Cruz

Students who have not returned the laptop from the 2025-2026 school year will not receive a new laptop until the old laptop is returned and processed for damages/updates. This may take between 5 - 7 days due to the fact that we will be busy assisting all students at the beginning of the year.

If you are unable to make it to Laptop Deployment, we will also distribute laptops during the first week of school. Please bring your signed forms to your ELA class.

HISD Technology & Acceptable Use Policies

Report a lost or stolen Chromebook

HISD Device Agreement

Chromebook Troubleshooting

Laptop Will Not Turn On

With the HISD laptop, we always recommend that you restart it every 2-3 days. This allows HISD updates to go through and keeps the computer from having a majority of the issues we see all of the time.

If your laptop does not turn on, you will need to try the following and then contact us if you see any lights near the charging port.

1. Hold the Power Button down for 30 seconds until the laptop completely powers off.

2. Wait 10 seconds and then restart the laptop

If it still does not turn off, look for the following lights near the charging port.

1. Solid Orange/Amber light - The laptop is charging

2. Blinking Orange/Amber light - The laptop battery is extremely low and you should charge it for a few hours.

3. Blinking White light (9 times) - The laptop has been damaged due to dropping it. You need to bring it in for repair as the system board is damaged.

4. Blinking Orange/White light - Hold down the Power button longer until both go off.

Each device is pre-loaded with district-approved filtering software that blocks keyword content and inappropriate websites, including some social media sites, while in use at school, home, and anywhere that has wireless Internet access. When school starts, students will be required to take a digital citizenship class that reviews the district’s policy on the proper use of technology and electronic services. Both parents and students are required to sign a laptop loan/acceptable use agreement before a student will receive a computer. Improper use of the laptop and/or technology will result in strict consequences such as discipline, detention, and/or limited use of the device as determined by the district’s Code of Student Conduct.

Who is responsible for loss, theft, or damage while the student’s laptop is away from school?

As with any other instructional material, the student is responsible for his or her laptop. Each device comes with a protective bag for safekeeping. Students are required to report a lost or stolen laptop immediately to Milby IT room 2200. Damaged devices will be evaluated by the school to determine whether or not they can be repaired. Students can also fill out the form below:

Report a lost or stolen Chromebook

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Milby IT

Tech Support

Students who have not returned the laptop from the 2025-2026 school year will not receive a new laptop until the old laptop is returned and processed for damages/updates. This may take between 5 - 7 days due to the fact that we will be busy assisting all students at the beginning of the year.

If you are unable to make it to Laptop Deployment, we will also distribute laptops during the first week of school. Please bring your signed forms to your ELA class.

Chromebook Troubleshooting

Laptop Will Not Turn On

Frequently Asked Questions

Are students required to get an HISD Laptop?

Yes. Student laptops are single sign-on (SSO), which gives students instant and exclusive access to all HISD apps and resources for the courses they are enrolled in. Some of the apps are ONLY accessible through an HISD laptop.

Are there fees for students associated with the program?

No, this year HISD has eliminated all fees associated with the student laptops. Students are responsible for maintaining their laptops in working condition. Damage to the laptop must be reported. Students may be responsible for damages if it is determined they were negligent in their actions.

How are students protected from inappropriate content?

Who is responsible for loss, theft, or damage while the student’s laptop is away from school?

What if a student doesn’t have access to the Internet at home?

HISD recognizes that students may not have access to the Internet away from school, so each HISD campus is equipped with wireless Internet. Additionally, all Houston-area public libraries have Internet.

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